FAQ

Do I pay for shipping?

No, we always have free shipping on all items. If you wish to receive your items faster (within 2-10 business days) the shipment costs $2.99
Paying with free shipping your order will be delivered within 10-20 business days.


Where are my order at?

Your order will be shipped on the day or the next day you ordered it. (Not weekends and public holidays).
The order will be sent by letter to keep shipping costs down for you.
If you have not received your order within the expected delivery time, please contact our customer service at support@feetunique.net


Return your items within 30 days!

We have extended our right of withdrawal, which means you have plenty of time to assess if the laces are something for you (We are sure that they are though ;-))
You can always return the order within 30 days (regardless of the state of the packaging) and we will return your money without any questions.
Remember to make a note in the return letter what you want us to do. (money back, exchange for other laces, etc)


I'm missing or have an error on my item.

Contact us at support@feetunique.net if you are unsatisfied with the item in any way or if you are missing a product.
We always find a satisfying solution for you.


I need to return a product.

Our <Return Shoelaces> page gives you all the information you need for returns.


Is it safe to order online at feetuniqueshop.com?

We use a secure SSL connection and all information is sent in a encrypted form. You therefore run no risk buying items on our web-store.
Your information is not disclosed to any third parties.


What cards can I pay with?

Visa card, MasterCard, Discover, or American Express


Do you sell wholesale?

We sell to a large extent wholesale. Contact our customer service at support@feetunique.net for prices.

We need the following information from you:

- Number of laces you need
- What colors
- What lengths


You will receive an offer after we have received this information.


Do you import your shoelaces?

Yes - All our laces are manufactured in Asia with manufacturers we have visited, checked and approved. Every manufacturer are OEKO-TEX certified.