Terms & Conditions

Company Information
Feetunique // C&C Detail I/S
VAT : DK33664974
Midtager 26A, 2. TV
2605 Brøndby
support@feetuniqueshop.com
Denmark

How to shop with us
To make a purchase on www.feetuniqueshop.com you go through 5 steps.
1 Find the item(s) you want and put them in the shopping cart, then proceed to the checkout.
2 Enter your personal information.
3 Select shipping / payment method.
4 Accept our terms and conditions.
5 Check that all information is correct, then go to the payment page, and approve the purchase.

Ordering
On www.feetuniqueshop.com you can only order products through our website. If you have any queries for items that are not on the webshop, please feel free to contact us.
When you shop with www.feetuniqueshop.com, agreements are in English.
It is not possible to view past orders by logging into the website. If you wish to receive a copy of your order confirmation, send an email to feetuniqueservice@gmail.com.

Payment
On www.feetuniqueshop.com you can pay with:
Visa
Visa Electron
MasterCard
Maestro Card

There are no fees for online payments on www.feetuniqueshop.com.
The amount is first drawn on your credit card when your goods are shipped from the warehouse. There can never be an amount deducted that is greater than what you have approved in your purchase.

Shipping
To get your goods delivered you must pay the shipping cost.
The shipping cost is free unless you choose express shipping (2-10 business days) which is £2.99

Delivery
The delivery of your order, is taken care of by PostNord. Delivery time is approximately 10-20 working days. (by free shipping)

Terms of Service
If you change your mind:
You have unlimited days to request a cancellation, when you shop at www.feetuniqueshop.com. Rights start from the day you received the goods.

Packaging and product condition when you send it back
Cancellation rights can only be exercised if the item is returned in the same condition and quantity. The right of cancellation lapses if you have used the product(s) in a way that obviously significantly reduces the sales value. Damage of the packaging does not have an effect on your cancellation.

If you change your mind the goods must be sent to:
Feetunique
Midtager 26A, 2. TV
2605 brøndby
Denmark

You will be fully refunded the total amount you have paid us
If you change your mind about your purchase, you will of course get the amount you have paid us fully refunded. The amount will be transferred to the credit card you paid with, or to your bank account once we have received the product and verified that it meets the rules for cancellation.
The only cost you have when you cancel a purchase is the postage to send the item(s) back to us.

What should I send back?
You must attach a copy of the order confirmation.
You can add a short note stating that you wish to cancel your order.


If there is something wrong with the product (complaints)
When you shop at www.feetuniqueshop.com you have a 24 month warranty. This means that if your shoelaces have flaws from when you received your order, you either get your shoelaces replaced, refunded or a reduction in price, depending on the specific situation.
Of course it is a requirement that the complaint is justified, and that the defect is not caused by incorrect use of the product or other injurious behaviour.

How soon should I notify you?
You must complain within a "reasonable time" after you have discovered the defect. We recommend that you notify us as soon as possible. The claim is valid if you make a claim within two months after the defect is discovered.

The product must be sent to:
Feetunique
Midtager 26A, 2. TV
2605 Brøndby
Denmark


We need the following information when sending items to us
When you return the product, please state what the problem is, in as much detail as possible.
Remember that the product must always be returned in protective packaging.


What do we do with your personal information (Privacy policy)
To make a purchase on www.feetuniqueshop.com, we need the following information :
Name
Address
E-mail address


We record your personal information for the purpose of delivering goods to you.
Personal information registered with C&C Detail I/S is kept for five years, after which the data will be deleted.
When collecting personal information through our website, we ensure that it is always done with your consent, so that you are informed of exactly what information is collected and why.

We store customer data encrypted.
We store customer data encrypted in MD5 format in a mysql database. The information will not be disclosed to third parties.

Information provided to www.feetuniqueshop.com is not transmitted or sold in any way to third parties, and we do not record any sensitive personal information.
As registered with C&C Detail I/S, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and queries regarding this should be directed to C&C Detail I/S by email: support@feetunique.net

Cookies
On www.feetuniqueshop.com we use cookies in order to optimise the website and its functionality, thus making your visit as easy as possible for you.
You can always delete cookies from your computer. How depends on your browser.


Logstatistics
We use log statistics on www.feetuniqueshop.com which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the site is visited, etc.
Log statistics are used only for the purpose of optimising www.feetuniqueshop.com